At COTSHABIT, we strive to ensure you love every purchase. If something isn’t right, we’re here to help.
1. Return & Exchange Window
We offer a 7-day return and exchange policy, which means you have 7 days from the date of delivery to request a return or exchange.
To initiate a request,
use the return/exchange section on our website.
2. Eligibility for Returns
To be eligible for a return or exchange, your item must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be in original packaging
- Include a receipt or proof of purchase
Note: All returns are subject to a quality check by COTSHABIT before approval.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately so we can resolve the issue promptly.
4. Non-Returnable Items
We do not accept returns or exchanges on:
5. Exchanges
- Once your return is approved after quality check, you may proceed with an exchange.
- In case your request does not meet our return criteria, COTSHABIT reserves the right to deny the return. However, we may offer an exchange option within 48 hours of request approval.
Inventory Note:
If the requested exchange item becomes unavailable:
- You will be notified by our team
- A credit note will be issued within 7–10 business days
6. Refunds
- Once we receive and inspect your returned item, we will notify you about the approval status.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Banks or card providers may take additional time to reflect the refund.
- If 15 business days have passed since approval and you haven’t received your refund, contact us at support@cotshabit.com.
7. Important Terms
- Returns are only processed after successful quality inspection
- COTSHABIT reserves the right to approve or reject any return request based on policy compliance
If you have any questions, feel free to reach out to us anytime at support@cotshabit.com. We’re always happy to help!
📧 support@cotshabit.com
📞 7861996928
